Refund policy
Freshness First
Every bag of The Wind-Down is packed fresh to order. Because it's a food product, we're not able to accept returns once it ships. This isn't a way of avoiding responsibility, it's actually the opposite: we'd rather make it right with a fresh replacement than have you send back tea we can't guarantee the safety or quality of afterward.
If Something's Wrong With Your Order
We want every bag to show up right. If it doesn't, here's exactly what to do.
Wrong item, damaged bag, or a mistake on our end If you received the wrong product, a damaged bag, or anything that looks like a packing error, email us at hello@teasforzzs.com within 14 days of delivery with your order number and a photo of what arrived. We'll send a corrected replacement at no cost to you, shipping included.
Order never arrived, or shows delivered but you don't have it Sometimes a package gets lost in transit or a carrier marks something delivered that never actually showed up. Email us with your order number and we'll work with you to get a replacement out or help you file a claim with the carrier, whichever gets you your tea fastest.
Wrong address or order details entered at checkout If the shipping address or order details were entered incorrectly at checkout, we're happy to help get a corrected order out to you as quickly as possible. Since this reship is a new order, standard product and shipping cost applies.
What We Can't Do
We're not able to accept physical returns of opened or unopened bags. If you're not happy with your order for a reason other than damage, a wrong item, or a lost shipment, email us anyway, we'll always try to make it right, we just can't have product mailed back to us.
International Orders
Right now we ship within the USA only, and we can't guarantee delivery timelines or condition on any order shipped outside the country.
How to Reach Us
Email hello@teasforzzs.com with your order number and a quick note on what happened. We read and respond to every message ourselves, and we'll always aim to get a resolution moving fast, since a replacement sitting in your inbox instead of your cupboard doesn't do either of us any good.